C5 Implementing services for people taking a new medicine

Wednesday 13 September 2017
COEX Convention & Exhibition Center : Grand Ballroom 103 3 hours

Organised by the FIP Community Pharmacy Section and the FIP Special Interest Group on Pharmacy Practice Research

Chairs: Charlotte Rossing (Pharmakon, Denmark) and Shalom (Charlie) Benrimoj (University of Technology Sydney, Australia)


Various services have been designed and implemented in pharmacy practice over the past 20 years, based on pharmaceutical care research in the early nineties. Today several countries have experiences in designing, developing, negotiating and implementing services. In this session, a specific service, “New Medicines Service”, will be investigated from different perspectives allowing an insight into the different steps of the pharmacy practice service implementation. 

Learning objectives

At the conclusion of this application-based session, participants will be able to:

  1. Lay out an innovative and systematic research methodological approach, involving a model from design, impact and implementation to sustainability of services.
  2. Produce the evidence necessary to get a pharmacy service remunerated.
  3. Demonstrate how to move from research to practice, designing the tools necessary for delivery of services.
  4. Perform the implementation of services, after remuneration.


14:30 – 14:40
1. Introduction by the chairs

14:40 – 15:15
2. From design to sustainability of services: research methodology
Shalom (Charlie) Benrimoj (University of Technology Sydney, Australia)

15:15 – 15:50
3. Designing a study on “New medicines service” — case from Norway
Per Kristian Faksvåg (Apotekforeningen, Norway)

15:50 – 16:10 Coffee/tea break

16:10 – 16:45
4. Negotiating a new service — case from UK on new medicine service
Rajesh Patel (Hollowood Chemists Limited, UK)

16:45 – 17:20
5. Moving from research to practice, what tools and competences are needed?
Alison Roberts (Pharmaceutical Society of Australia, Australia)

17:20 – 17:30
6. Conclusions