A5 Listen better, talk better — Skills to improve medicines taking

Wednesday 13 September 2017
COEX Convention & Exhibition Center : Auditorium 3 hours

Organised by the FIP Community Pharmacy Section, the FIP Health and Medicines Information Section and the FIP Social and Administrative Pharmacy Section

Chairs: Lars-Åke Söderlund (Apoteket AB, Sweden) and Marion Schaefer (Charité Medical University of Berlin, Germany)


What do we mean by patient-centred consultation?

What behaviours would a pharmacist demonstrate in a patient-centred consultation?

What skills does a pharmacist need to be able to communicate with a patient?

Addressing problems with treatment adherence requires the involvement of the entire multidisciplinary patient care team, where the contribution pharmacists can make is key to achieving positive results.

A growing number of studies has found that intervention programmes which involve community-based pharmacists and include coordination and consultations with other health care providers have a beneficial effect on clinical outcomes and treatment adherence. Patient-centred drug therapy based on partnerships in medicine taking has become a gold standard in health care. This is a challenge to community pharmacists because they need to reconfigure their service provision to meet the requirement of concordance and patient autonomy. But what does patient-centred practice mean for community pharmacies?

Learning objectives

At the conclusion of this knowledge-based session, participants will be able to:

  1. Distinguish the important features of effective communication from a theoretical perspective.
  2. Describe effective communication skills.
  3. Distinguish the concepts of compliance, adherence and concordance.
  4. Describe the concept of patient-centred care.


14:30 – 14:40

1. Introduction by chairs

14:40 – 15:15

2. Communication and its influence on medicine taking
Parisa Aslani (The University of Sydney, Australia)

15:15 – 15:50

3. Communication skills for improved outcomes
Ash Soni (Royal Pharmaceutical Society, UK)

15:50 – 16:10 Coffee/tea break

16:10 – 16:50

4. Patients’ knowledge and perception of safety and risk information
Marion Schaefer (Charité Medical University of Berlin, Germany)

16:50 – 17:30

Discussion, wrap up and take home messages